Refund & redo policy

This policy applies to paid Likeness Pro orders. Free previews are complimentary and are not refundable for cash.

Likeness redo or refund

• After delivery, use “Doesn’t look like me” on any photo that fails likeness.
• If you flag more than half of the delivered photos on a paid order within 7 days of delivery, email us (or use in-product support when available) and choose one of:
  • One free regeneration of that order (same plan allowances), or
  • A proportional refund for the flagged share of the order (for example 60% flagged → 60% of what you paid).
• We may ask for a short note and will not offer unlimited redos. Abuse (mass false flags) may void this remedy.

Cancel before download

If you have paid but have not downloaded any full-resolution photo, you may cancel within 24 hours of payment for a full refund, unless generation has already finished and you have started downloading.

Technical failure

If we cannot deliver a paid order for technical reasons and cannot fix it within a reasonable time, you get a full refund.

How refunds are paid

Refunds go back to the original payment method via Stripe, usually within 5–10 business days depending on your bank.

What is not covered

• Change of mind after you have downloaded photos, except under the likeness rule above.
• Style preference alone (for example “I wish I had chosen a different background”) without a likeness issue — a paid style re-run may be offered later as a separate product.
• Free preview watermarks or online-only previews.